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We absolutely guarantee your 100% satisfaction.

You need to contact us immediately if you have a problem with your shipment.
We will personally assess your situation and make a plan with you that makes you happy
.

Every cigar we produce is painstakingly created by hand by a human being who continually strives for perfection in every way.
However, we are not perfect...so we offer you the next best thing...
all it takes is a quick email or telephone call, and we'll make it right! 

  • You can reach us by email by using the "Contact Us" button below or call us Toll Free 1-877-543-5013 from 10:30 a.m. to 7:00 p.m. Monday - Saturday
  • We want to address your situation as quickly as humanly possible!
  • Each situation will be addressed on an individual case-by-case basis. Different situations require different solutions!
  • Our cigars are perishable, non-fumigated products and can dehydrate quickly! Please take care of your cigars while we make a plan to resolve your situation.
  • You cannot smoke the whole box and then tell us you have a problem! We weren't born yesterday....
  • We do not fumigate our pristine tobacco. We reccomend you keep our stock separated from fumigated cigars in order to avoid cross-contamination.
  • Original shipping charges are non refundable unless the order is incorrect or damaged. Please refer to Shipping Policy for more info.
  • Refunds for AUTHORIZED returns will be credited in the same form as the original payment type.
 
 
 
 

 
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