We absolutely guarantee your 100% satisfaction.

You need to contact us immediately if you have a problem with your shipment.
We will personally assess your situation and make a plan with you that makes you happy.

Every cigar we produce is painstakingly created by hand by a human being who continually strives for perfection in every way.
However, we are not perfect...so we offer you the next best thing... all it takes is a quick email or telephone call, and we'll make it right! 

• You can reach us by email by using the "Contact Us" button below or call us directly at 727-393-4000  from 10:30 a.m. to 9:00 p.m. Monday - Saturday or Toll Free 1-877-543-5013
  
• We want to address your situation as quickly as humanly possible!
• Each situation will be addressed on an individual case-by-case basis. Different situations require different solutions!
• Our cigars are perishable, non-fumigated products and can dehydrate quickly! Please take care of your cigars while we make a plan to resolve your situation.
  
• You cannot smoke the whole box and then tell us you have a problem! We weren't born yesterday....
  
• We do not fumigate our pristine tobacco. We reccomend you keep our stock separated from fumigated cigars in order to avoid cross-contamination.
• Original shipping charges are non refundable unless the order is incorrect or damaged. Please refer to Shipping Policy for more info.
• Refunds for AUTHORIZED returns will be credited in the same form as the original payment type.